Refunds Policy | Nveloop

Last updated: 1 September 2026

1. Our position

We would rather have a customer who wants to be here than a subscription that is not earning its place. If a Nveloop product is not right for your business, tell us and we will deal with it fairly.

2. Subscription products

Monthly subscriptions. Cancel at any time and access continues to the end of the paid month. Part-months are not refunded.

Yearly subscriptions. If you tell us within 14 days of first subscribing that the product is not suitable, we will refund the yearly fee in full, less any third-party costs already incurred on your behalf such as a domain registration. After 14 days, yearly fees are generally non-refundable, but if circumstances warrant it we will consider a pro-rated credit — ask us.

3. Custom development and Gem ERP

Custom work is quoted against a written scope and invoiced in stages. Amounts covering work already completed and accepted are not refundable. Where a project is cancelled before a stage is complete, we will settle fairly against the work actually done.

4. Websites and e-commerce plans

Website plans include design and content work carried out at the start of the engagement. Once design work has begun, fees covering that work are not refundable. Domain registrations and SSL certificates are purchased from third parties and cannot be refunded once issued.

5. Setup, training and onboarding

Onboarding, data import and training are included in subscription pricing and are not separately refundable.

6. If something is genuinely wrong

If the software does not do what we told you it would do, that is our problem rather than yours. Report it and we will fix it. If we cannot fix it within a reasonable period, you are entitled to a refund of the fees covering the affected period.

7. How to request a refund

Email info@nveloop.com with your account name, what you bought, when, and what went wrong. We aim to respond within five business days. Approved refunds are returned by the original payment method and typically take a further five to ten business days to appear.

Contact

Questions about this document can be sent to info@nveloop.com, or by post to Nveloop, 467/1 L1, Galle Road, Kalutara South 12000, Sri Lanka.

Note for Nveloop: this page is a working draft written to match your business as described publicly. Have it reviewed by a lawyer in your jurisdiction before launch, particularly the sections on data protection and refunds.